Cycle & Carriage

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

We are looking for a dedicated Assistant Manager/Manager - Customer Service, who will be part of our highly customer centric team providing excellent customer service. This in turn ensure efficient operations and enables the service centre to uphold a high level of customer satisfaction. To succeed in this role, you should be a self-starter, passionate about dedicating to be part of a dynamic team, be able to adapt to shifting priorities, pick up and apply new skills and knowledge in an energising environment in a positive manner.

RESPONSIBILITIES

• Improve customer service experience, create and engaged customers and facilitate customers request and feedback
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document of customer service actions and discussions
• Analyse statistics and compile accurate reports on customer service related
• Recruit, mentor and develop your team and champion an environment where they can excel through inspiration and empowerment
• Keep ahead of industry’s developments and apply standard methodologies to areas of improvement
• Maintain an orderly workflow according to priorities
• Handles day to day frontline operations
• CASE representative for the company
• Supervise front liners and conduct year-end appraisals

Requirements

• Degree in any discipline, with 10 years of relevant experience in customer service management with track record in any industry is highly advantageous
• Tenacious, inventive and highly adaptable to changing business environment, while being able to operate within guidelines and integrity
• Able to balance task-people situations and adopt a fair manner in handling conflicting situations
• Stay up to date with industry insights and bring ideas to reality
• Armed with good social and communication skills, you connect easily with people of all walks of life and thrive in a collaborative environment focusing on achieving results together.

About the Company           

"A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. 

At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. ""Exceptional Journeys"" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognized for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development.
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application)."