Cycle & Carriage

As a team member of the aftersales management, you will be in the Aftersales department enabling the business operations. We are hiring for an Aftersales Operations Executive and would welcome early career starters to experienced professionals with strong operational background.

The Opportunity

• Assist in day-to-day operations including managing aftersales customer experience
• Work closely with Sales, Marketing, Parts, Service, and other support teams for all Aftersales collaterals
• Provide regular updates and feedback to the Service Manager on any operation issues
• Co-ordinate with various departments on vehicle Pre-delivery inspections, Vehicle Movement and Vehicle Delivery
• Identify areas of development for continuous improvement in the Aftersales operations

• Relevant experience in automotive industry is preferred, but not necessary
• Willing to learn and adapt to a fast-paced environment
• High degree of interpersonal skills
• Ability to read and interpret raw data and summarize it into a concise report
• Good in Presentation skills

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have gro wn to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as: 

• HR Asia’s Best Companies to Work for 8 consecutive years in 2015 - 2019; 2021 - 2023
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).