Cycle & Carriage

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you with development opportunities and making you feel respected.

The Opportunity

We are looking for a dedicated Executive - Technical & Warranty to be part of our Service & Development Division. You will be responsible for providing technical support to various departments in C&C, coordinating overseas training, and improving communication with the principals of the various marques to support the Sales and Aftersales function in attaining high levels of operation efficiency and customer happiness.

Responsibilities

Technical Support:

• Provide in-house training on a range of technical, non-technical and product issues.
• Liaise with all relevant departments to arrange all external training conducted by principal brand owners.
• Responsible for on-site technical and field support at service centres to minimize vehicle downtime and assuring customers’ happiness.
• Monitor and update training certification status to ensure a sustainable pool of skilled personnel within the organization’s standards.
• Consolidate reports requested by Management for analysis and reporting to track performances of all service centres.
• Inspect and qualify local accessories for new vehicles to meet factory standards, work alongside internal departments to review any after-sales marketing activities and promotions from time to time.
• Establish close working relations with principal brand owners and provide periodical updates through timely submission of reports.
• Provide technical and training support to our overseas businesses whenever necessary.
• Attend to all technical enquiries from internal customers and ensure issues are resolved efficiently.

• You should possess a minimum qualification of Diploma in Automotive Technology or related discipline
• With a minimum of 5 years of relevant work experience in the automotive industry, of which 2 years are in a training or technical supervisory capacity
• You should also hold a valid Class 3 driving license and be proficient in Microsoft office
• Previous experiences in Principal liaison would be advantageous
• Ability to multitask and work within deadlines
• Passionate about training and exhibit excellent verbal and social skills

ABOUT THE COMPANY

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.

At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognized for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).