Cycle & Carriage

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

You will be a member of Cycle & Carriage Singapore sitting in the Customer Contact Centre (CCC). Reporting to the Contact Centre Assistant Manager, you will be the first point of contact for our phone-in customers. You will need to respond promptly to enquiries / feedback / complaints and facilitate the end-to-end resolution of issues while anticipating our customers' needs in a timely manner. Throughout the process, you will have to liaise and work with multiple internal stakeholders to resolve customer cases. To be successful in this role, you should be well versed in handling challenging customer situations, have a good command of the English language, able to speak fluently, and have the passion to deliver good customer service. Role & Responsibilities:
• Provide first class customer service in handling customer cases, primarily over the phone. Taking ownership of cases with consistent follow up, right through to completion to the delight all relevant parties
• Meeting key performance metrics for inbound/outbound calls and ensure that cases are closed promptly
• Monitor process flows, track the operational effectiveness of both internal and external stakeholders to deliver exemplary customer experience
• Demonstrates high level of administrative competence for events / promotions and support department initiatives
• Conduct telephony surveys
• Updating of case info into various IT systems and ensure proper closure of every case.
• Communicating and coordinating with various internal and external stakeholders as necessary.
• Providing feedback on the efficiency of the customer service process.
• Identify service gaps and highlight incidences to the Manager
• Any other assignments and projects as assigned by the Manager

Requirements:
• Possess minimum ‘N’ or ‘O’ level with 1-2 years of customer service experience
• Background in automotive / service / hospitality industry will be an added advantage
• Pleasant personality, good communication and listening skills to communicate credibility and with confidence
• Pleasant voice with a good command of the English language
• Excellent team player
• Good time management skills in ensuring completion of tasks
• Proficient in MS Office applications & comfortable working with multiple IT systems
• Open to work / workplace transformation and able to adapt to changes
• Passionate about customer service and has a customer-centric mindset

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).