General information

Name
Officer - Customer Service (Eunos Service Centre)
Ref #
1286
Date
Thursday, May 28, 2026
Department
MIT Cust Svc Ctr - Eunos

Description & Requirements

Job Description

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities.

Make Every Customer Experience Count

We’re looking for a passionate Customer Service Officer who thrives in a fast-paced environment and enjoys making a real difference at every customer touchpoint.

If you enjoy engaging with people, solving problems, and being part of a collaborative frontline team, this role is for you.

What You’ll Do

As the face of our service centre, you will play a pivotal role in shaping each customer’s journey:

  • Deliver Exceptional Customer Experience
    • Be the first point of contact - welcoming customers, understanding their needs, and ensuring their service visit is smooth, efficient, and pleasant.
  • Manage Service Appointments & Coordination
    • Accurately update and manage servicing and repair bookings through internal systems, ensuring seamless coordination between customers and workshop teams.
  • Facilitate End-to-End Service Flow
    • Create job orders and ensure clear, timely communication between customers and technicians—keeping everyone aligned and informed.
  • Resolve Queries with Care & Ownership
    • Respond promptly to customer enquiries, provide solutions or escalate when needed, and follow through to ensure closure and satisfaction.
  • Support Daily Operations
    • Maintain proper records of vehicle collection and security passes
    • Manage cashiering duties, including handling payments and maintaining accurate daily reconciliation
    • Ensure customer lounge readiness (including refreshments and general upkeep)
  • Collaborate to Elevate Experience
    • Work closely with teammates to continuously improve service delivery and contribute ideas to enhance customer satisfaction.

Job Requirements

Who We’re Looking For


  • Minimum GCE ‘O’ Level with at least 2 years of customer service experience
  • A natural people-person with strong communication and interpersonal skills
  • Customer-first mindset with a genuine desire to create positive experiences
  • Comfortable working in a dynamic, fast-paced environment
  • Detail-oriented and reliable, especially when handling administrative tasks and payments
  • Proficient in MS Office and basic systems usage
  • A team player who enjoys collaborating across functions to solve customer issues

About the Company


A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

  • HR Asia’s Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
  • Happiest Workplace Award 2024
  • Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
  • Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
  • Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
  • Merit for Singapore Health Award as awarded by Health Promotion Board
  • Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
  • Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
  • Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation


The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

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