Cycle & Carriage

HRIS Analyst (HCM & Workforce Systems)

Department: People & Culture

Location: Singapore
Reports to: HRIT Lead
Works with: HR functional teams, IT (Singapore & Malaysia), vendors

Role Purpose

This position is in end-user environment (not shared services). You will support users to raise and work on requests, configure level-appropriate changes in the HCM Core (System of Record), support Payroll (including OT) and adjacent tools (ATS, Recognition, Employee Communication), test thoroughly, publish clear updates, and provide simple training materials. For changes that have impact on integrations, access/SSO, or infrastructure, you will coordinate with IT in Singapore and Malaysia.

This role helps colleagues experience HR systems that are clear, consistent, and helpful. Hence, you must enjoy working in an employee-fronting environment.

Systems in Scope – all Saas / cloud-based

1. HCM – Workday  
2. Payroll & OT system
3. ATS portal
4. Recognition platform
5. Employee Communication — internal comms platform

What You Will Do

A) Daily Operations

• Helpdesk & transactions: Handle queries from employees and HR; process HCM changes (e.g., personal/position updates, org changes) and keep users informed.
• Configuration & environments: Evaluate and make configuration updates (workflows, rules, roles, reference data) in sandbox; move to production according to the release plan.
• Data quality: Run routine checks (completeness, duplicates), fix issues, and maintain a comprehensive data dictionary with agreed definitions.
• Reporting: Produce accurate HR reports (headcount, movements, attrition, vacancies) and meet head office, corporate governance, and statutory needs.
• Tickets: Educate and guide users to raise routine tickets; track and retest after fixes; keep SLAs visible.
• Knowledge base: Update FAQs and known issues; close the loop with users.

B) Change Requests, User Communication & Training, and Small Projects

• CR intake & triage: Clarify the business need with HR; estimate effort; communicate and coordinate with users based on calendar (respect freeze windows around payroll/comp cycles).
• Testing ownership: Run unit testing, system testing, and primary UAT using realistic scenarios and data; log defects and retest until stable.
• Final check: HR functional teams perform the final business check & sign‑off; you prepare scripts, data, and environments for their review.
• Release notes & comms: Publish plain-language updates (what’s changing, why, when, who’s affected) ≥ 5 working days before go-live.
• Training & enablement: Create job aids, short micro‑learning (2–5 minutes), and run Teams office hours/clinics near go-live.
• Small enhancements: Design, configure, test, deploy, and document modest improvements with a simple rollback plan.

C) Coordination with IT (Singapore & Malaysia) & Vendors

• Establish with HRIT Lead on guardrails on what is permissible (within HR system configuration) and what requires IT leadership (integrations, IAM/SSO, infrastructure, enterprise programmes).
• Coordinate practically: schedule tests, share results, document decisions with IT (SG & MY), and escalate exceptions early to the HRIT Lead.
• Work with AMS vendors on release plans / communication and risk assessment and communicate with stakeholders ahead of time.

D) Practical Process Improvements

• Observe HR workflows with functional managers; propose practical automations/config tweaks that reduce steps, errors, or handling time; demo in sandbox and release safely.

E) Risk, Compliance & Audits

• Support urgent issue escalation (e.g., access or payroll-impacting defects).
• Assist with internal/external audits: provide evidence, fix findings, and keep access reviews current.
• Follow PDPA/privacy practices on data purging and role‑based access controls (RBAC)

Do you have what it takes?

• Bachelor’s Degree with at least 5 years of relevant experience; previous HRIS experience in HR departments with end-users is a plus.
• Workday experience, Power BI / Tableau, process mapping skills are highly preferred.
• Beneficial to have cross module knowledge and configuration in Workday – Core, Absence, Advanced Compensation, Talent Management. Security is a plus.
• Business analysis, project and process management in the HRIS domain
• Good understanding of HR processes: hire‑to‑retire, payroll & OT linkages, ATS steps, recognition, employee comms.
• Strong testing discipline (unit, system, primary UAT), everyday documentation, and plain‑language communication.
• Comfortable and is disciplined with ticketing tools, Excel, basic Power BI, and simple process mapping
• Singaporeans only