Cycle & Carriage

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

We are seeking a dedicated Assistant Manager to join our Mercedes-Benz Commercial Vehicle Parts team. In this role, you will be  responsible for the day-to-day Parts Store operations in the service centre, leading, motivating and ensure performance of the team. Being in a dynamic environment, you will thrive as you adapt, pick up and apply new skills and knowledge in your role.

1. Parts Store Operations

• Manage daily store operations (receiving, storage, issuing, and recording of parts).
• Ensure timely parts supply to support workshop repairs.
• Oversee parts picking, returns, and warranty storage.
• Maintain proper organisation, safety, and segregation of parts (new, used, warranty, returns).
• Continuously improve store workflow and efficiency.

2. Inventory & Stock Control

• Monitor stock levels to ensure availability of critical and fast-moving parts.
• Support stock planning based on usage trends and workshop demand.
• Conduct cycle counts and reconcile inventory discrepancies.
• Identify and address slow-moving, obsolete, or excess stock.
• Maintain accurate inventory records in the system.

3. Workshop & Internal Support

• Collaborate with workshop teams to meet parts demand and repair priorities.
• Track and resolve parts supply issues affecting turnaround time.
• Coordinate urgent requirements and update stakeholders on backorders.
• Communicate availability, lead times, and alternatives clearly.
• Escalate operational issues and support resolution planning.

4. Supplier Coordination

• Liaise with suppliers on availability, pricing, and delivery timelines.
• Assist with parts usage, purchasing, and stock reporting.
• Support supplier negotiations and maintain strong relationships.
• Escalate critical shortages impacting operations.

5. Cost Control & Reporting

• Monitor pricing, costs, and stock movement.
• Prepare reports on inventory, backorders, and demand.
• Identify cost-saving opportunities and process improvements.
• Ensure proper documentation of all parts transactions.

6. Warranty & Returns Management

• Ensure proper tagging, storage, and traceability of warranty parts.
• Coordinate documentation and submission with relevant teams.
• Manage storage, return, or disposal of parts as required.
• Prevent mixing of warranty, stock, and scrap items.

7. Team Management

• Supervise daily activities of store staff.
• Assign tasks, monitor performance, and ensure timely completion.
• Coach staff on processes, systems, and best practices.
• Promote teamwork, communication, and accountability.

8. Process Improvement & Compliance

• Review and improve store processes for efficiency.
• Ensure compliance with company policies, safety, and audit requirements.
• Maintain accurate records for all store activities
  

Requirements

• Proactive and forward-thinking, with the ability to plan ahead, forecast parts demand, and mitigate issues before they impact operations.
• Strong analytical and planning skills; able to anticipate rather than react to situations.
• Comfortable liaising with principals and suppliers through both verbal and written communication..
• Strong coordination and communication skills to manage multiple stakeholders effectively.