Cycle & Carriage

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

We are looking for a dedicated and experienced Supervisor to join our Service Team. You are to oversee daily workshop operations, ensuring efficiency, safety, and customer satisfaction. This role requires strong leadership, technical expertise, and problem-solving skills to manage staff, assign jobs, and uphold company standards.

The ideal candidate must be proactive and confident in handling complex repairs, even when unfamiliar, with an R&D-driven mindset to continuously learn and improve. Expertise in light and heavy commercial vehicles is essential for accurate diagnostics and repairs. The Supervisor must also lead by example, stepping in to perform complex jobs when needed to support the team and maintain service excellence.

Key Responsibilities:

1. Team Management & Leadership

• Supervise, train, and mentor workshop technicians and support staff.
• Assign tasks based on team members' skills and expertise to optimize productivity.
• Conduct regular performance evaluations and provide constructive feedback to improve efficiency and service quality.
• Lead by example and remain hands-on, performing complex jobs when required to support the team.

2. Workshop Operations & Quality Control

• Oversee day-to-day workshop operations, ensuring smooth workflow and timely completion of jobs.
• Monitor repair and maintenance processes to ensure compliance with safety, quality, and operational standards.
• Guide technicians on task sequencing and diagnostic approaches for complex repairs.
• Ensure proper use, maintenance, and calibration of tools, equipment, and machinery.
• Take on challenging and unfamiliar repairs with confidence, applying an R&D-driven mindset.
• Leverage personal contacts and resources to troubleshoot and resolve complex issues.
• Demonstrate strong knowledge in diagnosing and repairing both light and heavy commercial vehicles, including passenger vehicles across various brands and models.
• Inspect completed repairs to verify they meet company standards and customer expectations.
• Implement and enforce quality control procedures to minimize errors and rework.

3. Customer Service & Communication

• Work closely with the customer service team to provide timely updates on repair progress.
• Interact with customers to understand vehicle issues and provide accurate repair estimates.
• Address customer complaints promptly and professionally to ensure high levels of satisfaction.
• Maintain a professional and courteous relationship with clients.

4. Safety & Compliance

• Ensure compliance with health, safety, and environmental regulations.
• Conduct regular safety inspections and implement corrective actions as needed.
• Maintain a clean, organized, and hazard-free workshop environment.

5. Reporting & Documentation

• Maintain accurate records of repairs, maintenance activities, and job progress.
• Update job status and documentation in Kerridge KCML or other workshop management systems.
• Prepare and submit daily, weekly, and monthly reports on workshop performance, including productivity, efficiency, and customer feedback.

Requirements:

• A minimum qualification of Nitec / Higher Nitec in Automotive Technology or related field.
• 3-5 years of experience in a workshop supervisory or technical advisory role.
• Possess a valid Class 3 driving license.
• Strong understanding of automotive repair workflows, diagnostics, and workshop operations.
• Well-versed in diagnosing and repairing both light and heavy commercial vehicles.
• Proactive and confident in handling complex repairs, with a continuous learning mindset.
• Ability to lead by example by taking on complex jobs when necessary.
• Excellent leadership, problem-solving, and team management skills.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)

• Happiest Workplace Award 2024

• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;

• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016

• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017

• Merit for Singapore Health Award as awarded by Health Promotion Board

• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.

• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation

• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).