Cycle & Carriage

Reporting to the Fleet /Tender Manager, you will support Tendering business and to increase the fleet sales of new Mercedes-Benz Commercial vehicles, with emphasis on customer satisfaction.

Responsibilities:
• You will support the Fleet & Tender sales, admin support for tender submission and expand clients database with the target of securing new Mercedes-Benz Truck and Commercial Vehicle fleet customers.
• You will establish rapport and maintain close relationships with customers, handling their queries professionally. At the same time, ensuring an optimal level of customer happiness.
• You will be responsible for Fleet / Tender sales transactions from contract signing to vehicle registration and beyond that.

Job description below:

 1. Project Coordination & Contract Management

• Coordinate project activities in alignment with contract requirements and milestone timelines.
• Monitor and track project progress, ensuring timely delivery of deliverables.
• Liaise with internal teams and external stakeholders to ensure smooth execution of project schedules.
• Manage documentation and ensure compliance with contractual obligations, including delivery timelines, payment schedules, and reporting requirements.
• Support financial tracking of projects, including invoicing milestones and payment follow-ups.

2. Project Stability Calculation Support

• Assist in reviewing and verifying project-related stability calculations.
• Maintain proper documentation and records for calculation checks and approvals.

3. MS Office & Administrative Skills

• Proficient in Microsoft Word, Excel, and PowerPoint for reporting, data analysis, and presentations.
• Prepare reports, tracking sheets, and dashboards using Excel.
• Develop professional documentation and presentation materials as required.

4. Part Billing & Purchase Order Processing

• Prepare and manage part billing processes, including data tabulation and verification.
• Generate Purchase Orders (POs) for invoicing and coordinate with finance teams.
• Ensure accuracy and completeness of billing documentation.

5. Retail Operation Coordination Support

• Assist in coordinating retail operations to ensure smooth daily activities.
• Support communication between departments to resolve operational issues efficiently.
• Monitor and follow up on retail-related tasks and deliverables.

6. Parts Ordering & Coordination

• Review and verify required parts based on project or operational needs.
• Coordinate with the aftersales parts department to place orders on behalf of the sales team.
• Ensure accuracy of part specifications and timely submission of orders.
• Follow up on order status and ensure alignment with project or delivery timelines.

7. FRACAS Coordination (Failure Reporting, Analysis, and Corrective Action System)

• Support FRACAS processes by tracking and documenting reported issues.
• Coordinate with relevant teams to ensure timely analysis and corrective actions.
• Maintain accurate records of failure reports and corrective measures for continuous improvement.

8. Delivery Documentation Preparation

• Prepare and verify all necessary documentation for vehicle delivery.
• Ensure compliance with regulatory and company requirements prior to handover.
• Coordinate with relevant stakeholders to ensure smooth delivery processes.

9. Technical Support & Coordination

• Provide technical support related to vehicle information and specifications.
• Arrange jockey services and coordinate with contractors for operational needs.
• Act as a point of contact for technical queries, ensuring timely resolution and support.

10. VITAS Submission Support 

• Support the preparation and submission of VITAS documentation in accordance with project and regulatory requirements.
• Assist in compiling required technical and administrative documents for submission.
• Coordinate with internal teams to ensure accuracy and completeness of submission materials.
• Track submission status and follow up on any required revisions or approvals.

11. Tender Coordination Support 

• Assist in tender briefing preparation, including compilation of relevant documents and information.
• Support the tender submission process by coordinating required inputs from internal stakeholders.
• Participate in clarification phases by organizing documentation and supporting responses to queries.
• Ensure compliance with tender requirements, deadlines, and submission guidelines.

Requirements

• Excellent communication skills, with a result oriented and positive mindset
• Possess a valid Class 3 driving license
• Class 4 driving license will be an added advantage.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:
• HR Asia’s Best Companies to Work for 5 consecutive years in 2015, 2016, 2017, 2018 and 2019;
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).